Data Protection Policy

Hi77 Casino's Privacy Policy — Your Data, Your Rights

Hi77 Casino is fully transparent about how your personal information is collected, used, and kept secure. No hidden clauses — everything is laid out clearly.

Last Updated: January 2026 Version 2.4
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Your Privacy Is Our Responsibility

Hi77 Casino adheres to international data protection standards. Your information is never sold or shared without your consent.

Hi77 Casino How Is Your Information Protected?

Hi77 Casino's Privacy Policy is built on six core principles

AES-256 Encryption

All your data is encrypted using AES-256 SSL technology, stored with bank-level security.

Data Sales Prohibited

Hi77 Casino never sells your personal information to advertisers or any other third parties.

Minimal Data Collection

Only the information needed to provide our services is collected — nothing more.

Your Controls

You can request to view, correct, or delete your personal data at any time. Full control stays with you.

Retained for a Set Period

Data is never held longer than necessary. Once the retention period expires, it is securely deleted.

Regular Audits

Hi77 Casino's data security systems are regularly reviewed by independent third-party auditors.

This Privacy Policy applies to all members using the Hi77 Casino website and app. By using Hi77 Casino, you are considered to have agreed to this policy. Our support team is always on hand to help with any questions.

01 What Types of Information Do We Collect?

When you create an account or play at Hi77 Casino, certain information is collected. This is necessary to provide you with a quality experience. No unnecessary or excessive data is ever requested.

Data Type Example Why It's Collected
Identity Information Full name, date of birth, national ID number Age Verification & KYC Process
Contact Information Phone number, email address Account Communications & Security Alerts
Financial Information BKash/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device type, browser Security Monitoring & Service Improvement
Gaming Activity Bet history, login times, favourite games Personalized Experience & Responsible Gaming
Good to Know

Hi77 Casino automatically collects certain technical information such as your device type, browser version, and IP address — primarily to ensure security and prevent misuse through multiple accounts.

02 How is the collected information used?

Hi77 Casino uses your information solely to improve your experience. Below is a clear breakdown of what data is used and why:

  • Account Management: To verify logins, process password resets, and ensure account security.
  • Payment Processing: To process deposits and withdrawals accurately and without delay.
  • Personalized Experience: To understand your game preferences and show you relevant offers.
  • Fraud Prevention: To detect unusual activity and keep your account secure.
  • Legal Obligations: To comply with AML and KYC regulations — mandatory for all licensed platforms.
  • Customer Support: To review account history and provide prompt assistance when issues arise.
  • Responsible Gaming: To identify unusual betting patterns and provide assistance where needed.
Plain & Simple

Hi77 Casino & Your Data Used to sell advertising, does not sell data to any data brokers, and will not send marketing emails without your consent.

03 Where and how long is your data stored?

Hi77 Casino stores your data on secured servers, protected by multiple layers of security:

  • AES-256 Encryption: All stored data is kept in an encrypted state.
  • SSL/TLS: Your information is protected during all communication through the website and app.
  • Two-Factor Authentication (2FA): An extra layer of protection for account access.
  • Regular Backups: Regular backups are maintained to prevent data loss.

Regarding retention periods: data for active accounts is kept for the duration of account activity. After an account is closed, transaction records are generally retained for up to 5 years as required by law, after which data is securely deleted.

04 When May Information Be Shared?

Hi77 Casino does not normally share your information with anyone. However, limited data may be shared in the following specific circumstances:

  • Payment Processors: Only the transaction details needed to process payments via bKash, Nagad, or Rocket.
  • Law Enforcement Agencies: Upon a valid court order or lawful request from a government authority.
  • Fraud Prevention: Relevant information is shared with the appropriate authorities to help prevent cybercrime.
  • Technology Partners: Service providers who maintain site functionality — all bound by Hi77 Casino's privacy policy.
A Clear Commitment

Beyond the purposes listed above, Hi77 Casino Never Your information is never shared with marketing companies, data brokers, or any other third parties.

05 Cookies & Tracking Technologies

Hi77 Casino uses cookies while you browse the website. Cookies are small data files stored in your browser that help enhance your experience.

Essential Cookies Analytics Cookies Preference Cookies
  • Essential Cookies: Maintaining login sessions, security tokens — the site cannot function properly without these.
  • Analytics Cookies: To understand which pages are used most — this helps improve our services.
  • Preference Cookies: To remember your language, theme, or other settings.

Cookies can be disabled through your browser settings; however, turning off essential cookies may affect certain site functionality.

Android App Users

Browser cookies do not apply to the Hi77 Casino Android app. The app stores session data in its own secure storage.

06 Your Data Rights

Hi77 Casino believes you should have full control over your own data. You have the following rights:

Right of Access

You can find out exactly what information Hi77 Casino holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data beyond what is required by legal obligations.

Right to Portability

You may request a copy of your personal data at any time.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Marketing Opt-Out

You can opt out of promotional communications at any time.

To exercise any of these rights, contact Hi77 Casino via Live Chat or email us at [email protected]. All requests will be actioned within 30 days of receipt.

07 Protection of Minors' Data

Hi77 Casino strictly enforces an 18+ policy. We never knowingly collect data from anyone under the age of 18.

Age verification is carried out at registration. If it is discovered that a minor's data has been collected in error, that account will be immediately closed and the data deleted.

If a parent or guardian believes their minor child is using Hi77 Casino, please contact our support team immediately.

08 Privacy-Related Contact

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to Hi77 Casino:

Live Chat
24/7 Support in Bengali
Response Time
Within 30 Business Days

If the Privacy Policy is updated, the date at the top of this page will reflect the change. For significant updates, registered users will be notified directly.

General FAQs

Direct answers to the questions Hi77 Casino users ask most

Hi77 Casino's VIP Program is structured across multiple tiers — typically Bronze, Silver, Gold, Platinum, and Diamond. The more you play, the faster you climb. VIP members enjoy: higher weekly cashback (2–3x compared to standard members), faster withdrawal processing, a dedicated account manager available in Bengali, invitations to exclusive tournaments and events, and a special birthday bonus. Diamond-tier members also receive custom limits and access to exclusive games. For full details on VIP status, simply ask via live chat — the Hi77 Casino support team will walk you through everything.

Yes, you can play Hi77 Casino on a mobile browser without the app. Simply open hi77casino.pro in Chrome, Firefox, or Samsung Internet — any modern browser will do — log in, and all games are ready to play. The site is fully mobile-responsive, so it adapts seamlessly to your screen size. That said, there are a few differences worth noting: the Android app loads faster than the browser, supports push notifications, and handles intermittent connections more smoothly. iPhone users can tap "Add to Home Screen" from the browser for an app-like experience. Ultimately, the choice is yours — both options work.
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Your data is safe — right now Start Playing

You've read Hi77 Casino's Privacy Policy — now join with confidence. Both your data and your money are completely safe here.

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